- We are a family run business rather than a giant corporation so your order is significant to us.
- We will do our utmost to process and deliver your purchase to the highest standard possible. After all, that is what we expect when we make our own online purchases.
- We strive to provide excellent communication from the moment you place your order right through to delivery and beyond.
- Our friendly customer service team is always happy to answer questions and support your purchasing decisions.
- At Rattan and Teak you will always have access to our directors if you have any questions. Simply ask for Tim, Brendan or Vicky when calling and we will do our best to help.
- You can trust us to keep our promises. Read our independently verified customer testimonials and product reviews to see how we have consistently gone the extra mile to meet our customers' expectations.
- Our customer services team will be open and honest and will keep you updated at all times regarding your product purchase and delivery.
- Some companies are happy to string customers along if they run out of stock whilst they wait for the next container to arrive. Rattan and Teak's customer service team will always keep you informed of delivery progress and in the event we cannot meet your expectations we will offer a full and immediate refund.
- Rattan and Teak voluntarily participates in the program for independent verification of customer reviews. This program gives customers peace of mind when they are shopping online.
- We offer a See, Touch, Feel service, so if you are not happy with the products we bring to your door, we will simply take them away and issue you with an immediate refund.
- If any product arrives damaged or faulty, you can simply return it within 14 days and we will issue an immediate refund.
- Our full Returns Policy is available on our website here.
- 75% of orders are delivered on Rattan And Teak vans by our expert, professional and friendly installation teams.
- Rattan and Teak offers free delivery to >75% of the population of England and Wales.
- Many of our products will not fit into a standard parcel / pallet delivery service as used by the likes of Amazon. They are too heavy, awkward to deliver, or require specialist assembly and installation that we would rather undertake ourselves to ensure that our customers have hassle free enjoyment of their chosen product(s) from the get go.
Professional and reliable assembly and installation service
- Our installation team members are hand-picked to ensure they make your delivery a positive experience rather than a chore.
- We don't try and compete with the Amazons of this world in terms of speed of delivery, although many of our customer reviews show that we can!
- Instead we focus on the quality of our delivery, assembly, installation and rubbish removal service and customers consistently appreciate this as can be seen by their reviews.
We offer fantastic choice of premium quality furniture and accessories
- Rattan and Teak offers a broad range of outdoor and indoor furniture, including rattan lounge suites, teak benches, tables and bar furniture, and premium quality aluminium dining suites.
- In fact we have something for every budget - from compact conservatory sofas to top of the range swimming pool furniture.
- Additionally we have a huge range of accessories, from outdoor heaters, gazebos and parasols to ornaments, wheelie bin stores and beautiful lighting.
- Our furniture and accessories are made from the best quality materials, including state of the art synthetic rattan, A-grade teak hardwood and sustainably sourced timbers.
- Our products are constructed by expert manufacturers, including skilled rattan weavers and carpenters who use traditional wood-working methods.
- Don’t get fooled by cheaper alternatives. Our furniture is built to last and to withstand the worst that the UK's weather can bring.
Simple and secure online / telephone purchasing
- Rattan and Teak uses takepayments, one of the UK’s leading payment service providers, which handles over £1.2 billion of transactions each year.
- Customers can place orders via the internet or, if they prefer, they can place their order with our customer service team over the telephone.
- Rattan and Teak's Website uses HTTPS Secure Certificates to ensure customers order information and payments are safe.
- Customers can also opt to pay for their purchases through Paypal, using a credit card or using their existing Paypal account.
Unique products that you won’t find on the high street
- Our online catalogue offers something different to make your outdoor and indoor space stand out from the crowd.
- Our furniture and accessory range includes unusual and inspirational designs to catch the eye.
- Stuck for a gift idea? Rattan and Teak's online store is a great place to find the perfect present for the man or the woman who has everything.