In the light of the fast changing Coronavirus (Covid-19) situation that is currently taking place, we wanted to update you on the measures being taken here at Rattan And Teak.
In terms of business, we are still open at our regular hours and we want to give you peace of mind that it is still safe to shop with us.
Our key objective is to ensure the safety and wellbeing of our customers, suppliers and staff. With that in mind, we are closely monitoring the developing situation and will be following Government guidance, while at the same time doing everything we can to ensure that we can carry out as much of our business as is usual.
Should we have any member of staff displaying signs of COVID-19, they will remain at home to self-isolate. Business will continue as usual, however lead times may vary, dependent upon staff numbers. As always, we will inform you if this issue arises in relation to your order.
Our office staff will be working from home to minimise contact with others, but please be patient if it takes slightly longer to get back to you, or to reply to your email or phone call, than normal.
Customers can be assured that we have increased our cleaning practices across the board, and our delivery team will be working to strict hygiene guidelines when loading and unloading, and carrying out deliveries and assemblies. Surfaces and handles will be wiped down more frequently and our team will be using gloves and hand gels as necessary.
Customers will be asked to make us aware, before their delivery day, where their goods are to be placed and/or assembled by either telephoning or emailing us in advance or by communicating on the day with our delivery team from a safe distance. Customers will be asked to give verbal approval for the receipt of goods, and our team will then sign any paperwork for you and post it through your door.
Our online catalogue contains a combination of British manufactured goods and goods manufactured overseas. While the majority of our products should not be impacted by the Coronavirus (Covid-19) situation, please be aware that goods that are imported and are marked as available on ‘backorder’ only, may be slower to come back into stock than normal. So if your order is urgent, we would advise you to call us on 01789509544 in advance of placing your order, so we can give you an update on the likely lead time.
From all the team at Rattan And Teak we would like to thank you for your co-operation and continued support.