Wondering how ordering from our online shop works?

It is easy! Just follow the process detailed below and you'll be having beautiful and unique furniture and accessories arriving at your house in no time at all.

Ordering from our online shop is an easy step by step process:

1) Create a Rattan and Teak account by clicking here

2) Find Your Desired Items

  • Find the item(s) you wish to order
  • Click on "Add to Cart"
  • Continue shopping until you have added all desired items to your cart

3) Review Your Cart

  • To access your cart, you can:
    • Click "View Cart " or the cart icon at the top right of the screen, or
    • Click "go to cart and check out" after you've added an item to cart
  • Edit quantities in the cart if desired by clicking "Update"
  • Remove items by clicking the X (red cross) in the carts product line
  • Click on "Proceed to Check Out"

4) Check Out

  • Enter your email address and password to sign in
  • Forgot your password? Click here to reset it.

5) Shipping Your Order

  • Enter your shipping address or select a saved address

6) Choose a Payment Method

  • Click here to see accepted payment methods.

7) Review Your Order

  • Confirm your shipping and payment details
  • Click "Change" if you need to make any edits
  • Click "Place Order" to complete the checkout process and submit your order

8) Receive Your Order And Enjoy

  • Once your order is placed, we will contact you to schedule delivery
  • And once delivered, its time to enjoy your wonderful new purchase!

Finally, if you experience any technical difficulties or have some questions regarding ordering from our online shop then please call our Customer Services team on 01789 509544 and they will be delighted to help you.

Rattan and Teak
1408 reviews
independently verified
Store rating 4.74 / 5
Product rating 4.78 / 5

Customer service was excellent.

Negara Teak Root Floor Lamp - Customer photo

The lamp is lovely looking and perfect for the spot in our sitting room. It does look smaller than in the website although the height is accurately described. There is… “Customer service was excellent.”

Katie (Sussex)
Saturday, July 27, 2019
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Would definitely buy from this company again.

Tamarin 3 seat swing seat

Lovely swing seat. Love the color. Good service had a small issue with the canopy of the swing we bought. This was resolved very quickly. 

Mary H. (Yorkshire)
Thursday, May 9, 2019
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We will be singing your companies praises to all our friends

We are thoroughly delighted with the new conservatory cushions that we purchased from Rattan and Teak. They look perfect on our conservatory cane furniture and have breathed much needed life… “We will be singing your companies praises to all our friends”

Keith and Merle (Solihull)
Thursday, February 1, 2018
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Beautiful classic design

Memorial Bench Laser Engraving - Rossetti Bench

Wood very smooth and looks like it will be a lasting memory.  We wanted a unusual picture of a gooseberry. Copied from a local society, this turned out to be… “Beautiful classic design”

June B. (Cheshire)
Wednesday, April 24, 2019
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Package arrived well strapped, communication was good

Our Pallet arrived safely this morning via Reasons Logistics as promised. We had an email from Palletline, so we could track the progress from Friday to Today and that pretty… “Package arrived well strapped, communication was good”

Antony (Sherborne, Dorset)
Tuesday, January 22, 2019
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