We offer Free Delivery On Most Orders to most parts of England, Wales.
That’s right, for 75% of the UK population, delivery will cost Nothing! Nought! Nil! Nada! Zero! Zilch! Zip! 😉
Most of our rivals use cheap palletised delivery services which will only deliver to your front door. Unlike Rattan and Teak, they do not offer expert assembly, furniture installation and rubbish disposal services.
If you purchase from them, it will be your responsibility to assemble your furniture, move/install it into its final place and to dispose of the cardboard / pallet waste. This can require specialist tools, can be physical challenging and can also be time consuming.
Many of Rattan and Teaks products are very heavy and/or require specialist assembly. We offer 3 levels of optional Assembly and Installation Service, Gold, Silver and Bronze which reflect the time and effort required to assembly your furniture.
If you see the “two man delivery logo” in the product details we recommend you add the optional Assembly and Installation Service to the shopping cart.
We normally deliver goods between the hours of 7am and 6pm and will deliver 7 days a week to ensure we meet customers’ expectations. However we know how frustrating it is to be waiting in all day wondering when your delivery will arrive so we will contact you the day before delivery to give you an approximate arrival time.
Our drivers will contact you again on the day of delivery if there is a significant change to the arrival time.
Please see the Delivery Details page for full details of the Postcode Exclusion Zones, Postcode Additional Delivery Charge Zones and our delivery service.
If you have any questions about our Free Delivery On All Orders service, just get in touch on 01789 509544. We are here to help and are always happy to discuss what works best for you and the item(s) you have ordered.
All of the wood used for the Muscat Arch comes from ethically and sustainably managed forests. This furniture is designed in the UK and the furniture makers only use the finest grade FSC certified softwood known for its outstanding rot resistance. So your furniture should last you many years, if maintained responsibly.
The furniture will have received a pressure treatment of a wood protection before it is delivered to you. This protection has an excellent penetrating and dispersing action that gives an even coverage and is non-hazardous to humans, animals and is harmless to plants, it won’t blister or peel as some poly-urethane products do.
If the furniture is not treated then it may start to turn black then silvery grey during its first year due to pollution, algae and mildew. Outdoor furniture needs regular cleaning as you would with any items which are outside continuously such as cars, window frames and patios. Varnish and creosote are not recommended. Clear treatments are also not recommended as they lack pigment (colorant) which protects the furniture from UV rays which will result in the deterioration of colour.
Covering the furniture may cause mildew, damp, sweating or wet rot especially if covered for a long period of time i.e. throughout the winter. If you do cover any timber, air circulation is vital and so buy a cover that can fitted without touching too many parts of the furniture.
Wood is a natural product and may expand and retract according to weather conditions so don’t be alarmed if you see some minor cracking, splitting, warping and shrinkage. This is a natural occurrence in all types of timber, especially in hot weather, usually on tops of chairs, ends of tables and ends of arms. The cracks will close when it rains or the weather is cooler. Cracking will not affect the stability of the furniture but it may be necessary to periodically check the tightness of the nuts, bolts and screws and tighten if necessary (do not over tighten). Treatment can help to reduce splitting as our treatment replaces some of the natural oils lost from evaporation.
Resin is occasionally present in the timber and is of no detriment to the furniture. Should this appear then wipe with white spirit.