Want to know more about our furniture delivery service? Well you're in the right place!
Here at Rattan and Teak we want you to be as happy with our furniture delivery service as we know you will be with the items you are purchasing. Here are some answers to some common questions our furniture delivery service.
We hope we have covered everything but if there is anything else you would like to know, or if you are unsure about whether or not Rattan and Teak can deliver to your area, or if you will qualify for free delivery, please don’t hesitate to contact us either by calling Customer Services on 01789 509544 or by emailing CustomerService@rattanandteak.co.uk.
You choose the furniture. Let us worry about delivering and assembling it.
We offer Free Delivery On Most Orders to many parts of England and Wales.
That's right, for many parts of England and Wales, delivery will cost Nothing! Nought! Nil! Nada! Zero! Zilch! Zip! 😉
Please see the sections below to see if your address falls into one of our Postcode Exclusion Zones or Additional Delivery Charge Postcode Zones.
Most of our rivals use cheap palletised delivery services which will only deliver to your front door. They do not offer expert assembly, furniture installation and rubbish disposal services.
If you purchase from them, it will be your responsibility to assemble your furniture, move/install it into its final place and to dispose of the cardboard / pallet waste. This can require specialist tools, can be physical challenging and can be time consuming.
Many of Rattan and Teaks products are heavy and/or require specialist assembly. We have 3 levels of optional assembly and installation service, Gold, Silver and Bronze which reflect the time and effort required to assembly your furniture.
If you see the "Professional Installation & Assembly Services" in the product details we recommend you add the optional Assembly and Installation Service to the shopping cart.
Larger items will be delivered by a member of the Rattan and Teak delivery team in one of our fleet of vans. Smaller items, and many items delivered to more remote locations, may be delivered by Palletised Delivery or by Post or Courier where appropriate.*
With our van delivery service we normally deliver goods between the hours of 7am and 6pm and will deliver 7 days a week to ensure we meet customers' expectations. However we know how frustrating it is to be waiting in all day wondering when your delivery will arrive so we will contact you the day before delivery to give you an approximate arrival time.
Our drivers will contact you again on the delivery day if there is likely to be any significant change to that arrival time.
If you have any questions about our furniture delivery service just get in touch on 01789 509544. We are here to help and are always happy to discuss what works best for you and the item(s) you have ordered.
* Please note that when delivery is by a third party carrier, we cannot offer the full level of delivery service that we can when we deliver to you ourselves. For example, Palletised Delivery is typically 'to your property' only and will not include rubbish removal as standard. Therefore, if you have specific requirements, do contact us to discuss what options are available. Please be aware that there may be a charge for some non-standard services from third party carriers, such as pallet removal.
Here is a summary of the key differences between our Free Delivery Service and our optional Assembly and Installation Service (charges apply).
|Free Rattan And Teak Delivery Service||Optional Assembly and Installation Service (charges apply)|
|With our furniture delivery service, your order will be delivered on one of our Rattan and Teak vans with one man delivery (excludes smaller items that can be shipped by post / courier such as weather covers).||Your order will be delivered by one of our Rattan and Teak vans typically by a two man delivery team.|
|Your order will be delivered to your front door.||Where physically possible, your order will be placed in the location of your choice - e.g. in your garden, conservatory or summer house.|
|Your order will not be assembled.||Your order will be fully assembled for you by our expert team.|
|You will be required to dispose of your own packaging once you have unpacked and assembled your product(s).||We will unpack your order for you and take away all the rubbish and unwanted packaging.
No fuss, no mess.No hassle, No stress.
We attempt to fulfil most of our orders in one of our fleet of Rattan and Teak vans. This means that we can ensure that our goods are delivered safely, undamaged and to the correct location. Additionally, through our furniture delivery service we can provide a higher quality service and better customer communication than generalised "pallet based" logistics companies.
The postcodes shown below have been identified as Exclusion Zones for Rattan and Teak's furniture delivery service.
However, we always do what we can to accommodate customers in these Postcode Exclusion Zones, so if you are interested in buying from us, please do get in touch. If your order is large or can be delivered by courier or pallet then we will do our best to provide free delivery to you!
Postcode Exclusion Zones
England North: CA, NE, LA, DL, DH, TS, SR
Mainland Scotland: PH, PA, DD, AB, IV, KW
Scottish Highlands and Islands including Isle Of Skye, Orkney Islands, Shetland Islands, Outer Hebrides: HS, IV, KW, ZE
Channel Islands - Guernsey and Jersey: GY, JE
Isle of Man: IM
Northern Ireland: BT
The postcodes shown below have been identified as Additional Delivery Charge Postcode Zones for Rattan and Teak's furniture delivery service, This is because of one of the reasons below:
- they are in a congestion charging zone and/or ultra low emissions charging zone.
- they are in what Rattan and Teak have classified as "remote locations" from Rattan and Teaks warehouse.
If you live in one of these postcode zones then an additional delivery charge may be required depending on the product(s) you have purchased and in this case our customer services team will contact you following your purchase to make you aware of these additional costs and the order will only be processed with your consent. It is also more likely that your delivery will be made by a third party carrier, such as a palletised delivery service. Please note that courier or palletised delivery is typically 'to your property' only and only includes removal of the pallet when specifically requested. There is usually a charge for this additional service which we would be happy to discuss with you.
In some instances, it may not be possible to deliver the goods ordered. In this case you will be contacted and your order will be immediately cancelled and refunded.
Postcode Zones Which May Incur An Additional Delivery Charges - depending on the product(s) purchased
London Congestion Charging Zone and London Ultra Low Emissions Zone - EC, WC, E1, N1, NW1, W1, SW1, SE1.
Inner London if additional driving charges are levied - E1, E1W, E2, E3, E5, E8, E9, E14 ,N1, N1C, N4, N5, N7, N16, N19, NW1, NW8, SE5, SE8, SE10, SE11, SE14, SE15, SE16, SE17, SW1, SW3, SW4, SW5, SW7, SW8, SW9, SW10, SW11, W2, W8, W9.
England Central London: E1 6, E1 7, E1 8, EC, SE1, SW1, W1, WC
England North: BB, BD, BL, DN, FY, HG, HU, HX, LS, OL, PR, WF, WN, YO
England South West: EX, PL, TQ, TR
England East : IP1, IP2, IP3, IP4, IP5, IP6, IP7, IP8, IP9, IP10, IP11, IP12, IP13, IP14, IP15, IP16, IP17, IP18, IP19, IP20, IP21, NR, PE11, PE12, PE13, PE14, PE20, PE21, PE22, PE23, PE24, PE25, PE30, PE31, PE32, PE33, PE34, PE35, PE36, PE37, PE38, PE39
England South East: CM3, CM0, CM9, CO1, CO2, CO3, CO4, CO5, CO7, CO11, CO12, CO13, CO14, CO15, CO16, CT, ME1, ME3, ME4, ME5, ME7, ME8, ME10, ME11, ME12, RM14, RM15, RM16, RM17, RM18, RM19, RM20, SS, TN17, TN18, TN19, TN21, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31, TN32, TN33, TN34, TN35, TN36, TN37, TN38, TN39
Isle of Wight: PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
Mainland Scotland: EH, KY, FK, G1, G2, G3, G4, G5, G6, G7, G8, G9, DG, TD, KA, ML, EN
Wales : LD, LL, SA, SY
COVID19 Update: We continue to work tirelessly to deliver orders as quickly as we can be please be aware that some delays may occur during this difficult time. In this case we will keep you informed of your orders delivery progress via email / phone.
Most of the products displayed on our website are in stock unless we state otherwise so as soon as you place your order, we will begin processing it for you.
Smaller items such as furniture covers and some accessories will often be sent via Royal Mail or a Courier and will generally be dispatched within 3 to 10 business days from receipt of order. Please note that courier delays during peak demand periods (such as Christmas or COVID-19) are beyond Rattan and Teak's control.
Larger items will usually be delivered by our expert Rattan and Teak delivery team on one of our own vans. We have vans delivering around the UK every week.
Both smaller items and larger items will typically arrive with you between 5 and 25 business days after receiving payment (Monday-Friday).
In some cases our furniture delivery service may take a little longer, for example in situations such as :
- Deliveries during the Winter period (late October to early March);
- Deliveries for destinations that are further a field from our Alcester, Warwickshire and Bordon, Hampshire distribution centres - see Delivery Timescales To Further Afield Postcode Zones below;
- Deliveries to addresses in one of our Post Code Additional Charge Zones - see table above;
However we will always contact you via email and/or text message and/or telephone to make sure that you know when your order is likely to arrive.
Due to the distance from Rattan and Teak's distribution centre in Alcester, Warwickshire and Bordon, Hampshire delivery timescales to the postcode zones listed below may take longer than the 5 to 25 business days of our standard service.
If delivery is urgently required and the product is appropriate then it maybe possible to palletise the item but an additional charge may be required. Our customer service teams will work with you to agree a suitable delivery date and time slot. Many thanks for your understanding.
All postcodes detailed in the postcode exclusion section
North of England - CA, NE, LA, DL, DH, TS
Wales - LL, SY
East England - NR, IP, CO, CM, SS
South West England - TR, PL, EX, TQ
South East England - CT, TN
For overseas deliveries, we can provide weights and volumes of products so that you can arrange shipment but this will be at your own risk. You will be responsible for any customs or import duties levied once the goods reach your country. To discuss, please call our Customer Services team on 01789 509544.
We will do our very best to make sure that the delivery and installation of your furniture goes smoothly but we always advise our customers to do the following before our delivery team arrives.
- Before placing your order, please ensure the item you are purchasing is the correct size for the location you want it to place it and also that it is physically possible to get the furniture to this location. Please measure access widths etc and check that these are larger than the maximum width of the products you are purchasing.
- When placing your order, make sure that you provide us with a telephone number and email address that we can use to contact you about your delivery. We will contact you in the days before your delivery (preferably by telephone) but may need to contact you again on the day to give you an update on our arrival time.
- When placing your order, please advise us of any potential issues with access or parking for our vans or if there are any access issues into or through your property or garden, such as steps, gravel pathways, steep access and restrictions of width or obstacles. This is especially important for larger items such as tables and gazebos.
- Please ensure the route through to the location where you wish to have the item/furniture installed is clear and also protect any floors or carpets. Our delivery team will not be held responsible for any damage caused as a result of there being insufficient access to place the items in your chosen location.
We love what we sell and really care about our customers delivery experience. We normally deliver goods between the hours of 7am and 6pm and will deliver 7 days a week to ensure we meet customers expectations. However we know how frustrating it is to be waiting in all day wondering when your delivery will arrive so we will contact you the day before delivery to give you an approximate arrival time. Our drivers will contact you again on the delivery day if there is likely to be any significant change to that arrival time.
No fuss, no mess, no hassle no stress!
Our professional friendly Rattan and Teak van drivers will never just drop your order at the kerbside and leave - some of our rivals really do this!
Our furniture delivery service includes Free Delivery to your front door for most postcodes in England and Wales - see Postcode Exclusion Zones and Postcode Additional Delivery Charge Zones detailed above.
With the optional Assembly and Installation Services they will professionally assemble and install the furniture in the location of your choice (where possible), for example garden, patio or conservatory. They will also take away any and all packaging, so all that is left for you to do is admire and enjoy your new purchase.
Accepting your goods
Our delivery team will ask for a signature to acknowledge receipt of your delivery and the condition of the purchased items. All goods received via our outdoor furniture delivery service must be signed for by an adult aged 18 years or over.
If previously agreed, smaller items can be left in an agreed location or safe place, such as with a neighbour or agent. Products will be deemed to be your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk. Our drivers will take photographs of delivered items which have been left in an agreed safe place as proof of delivery.
For large items it is essential that someone is available at the destination to receive the goods. If no one is present when our delivery team arrives, then the goods would be returned to our warehouse until a new delivery slot could be arranged.
In these circumstances, the original delivery fee would still be charged to the customer in addition to a re-delivery fee.
In the very unlikely event that your item is lost or damaged during delivery, then we are responsible and will issue either a full refund or replacement. Go to our Returns page for full details of our returns and refunds policy.
Your feedback is massively important to us and will help our company to grow, so our delivery team may ask you to complete a feedback form after your delivery and installation is complete.
Additionally, you can leave product reviews against the products purchased and/or provide a customer testimonial here on our website.
This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
The delivery periods set out in this policy are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
Delivery tracking is available in respect of orders being delivered by Post or by Courier only. To track your delivery which is being shipped by post or courier, enter your order number into our delivery service provider's website (is provided in your order confirmation email). To track your delivery that will be delivered by Rattan and Teak van, please call our Customer Services team on 01789 509544.
If you experience any problems with a delivery, please contact our Customer Services team on 01789 509544.
If we are unable to deliver your products, and such failure is your fault we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.