Free Delivery On Orders

We offer Free Delivery On Most Orders to many parts of England and Wales. Please see the Delivery Details page for full details of the Postcode Exclusions Zones, Postcode Additional Delivery Charge Zones and our delivery service *.

We love what we sell and care about our customers so we offer the kind of expert delivery and installation services that most furniture companies or ‘generalised carriers’ simply cannot provide *.

Most of our rivals use cheap palletised delivery services which will only deliver to your front door.  Unlike Rattan and Teak, they do not offer expert assembly, furniture installation and rubbish disposal services *.

If you purchase from them, it will be your responsibility to assemble your furniture, move/install it into its final place and to dispose of the cardboard / pallet waste.  This can require specialist tools, can be physical challenging and can also be time consuming *.

Many of Rattan and Teaks products are very heavy and/or require specialist assembly.  We offer 3 levels of optional Assembly and Installation Service, Gold, Silver and Bronze which reflect the time and effort required to assembly your furniture*.

If you see  the "Professional Installation & Assembly Services" in the product details we recommend you add the optional Assembly and Installation Service to the shopping cart *.

We normally deliver goods between the hours of 7am and 6pm and will deliver 7 days a week to ensure we meet customers' expectations. However we know how frustrating it is to be waiting in all day wondering when your delivery will arrive, so we will contact you the day before delivery to give you an approximate arrival time.

Our drivers will contact you again on the day of delivery if there is a significant change to the arrival time.

Please see the Delivery Details page for full details of the Postcode Exclusions Zones, Postcode Additional Delivery Charge Zones and our delivery service *.

If delivery is within an Additional Delivery Charge Zone or Congestion Charging / Ultra Low Emissions charging zone then you will be contacted to be made aware of these additional costs and the order will only be processed with your consent.  It is also more likely that your delivery will be made by a third party carrier, such as a palletised delivery service. Please note that courier or palletised delivery is typically 'to your property' only and only includes removal of the pallet when specifically requested. There is usually a charge for this additional service which we would be happy to discuss with you *.

If you have any questions about our Free Delivery On Orders service, just get in touch on 01789 509544. We are here to help and are always happy to discuss what works best for you and the item(s) you have ordered.

* Please note that when delivery is by a third party carrier (e.g. when you live in a Postcode Exclusion Zone or Additional Delivery Charge Zone), we cannot offer the full level of delivery service that we can when we deliver to you ourselves. For example, Palletised Delivery is typically 'to your property' only and will not include rubbish removal as standard. Therefore, if you have specific requirements, do contact us to discuss what options are available. Please be aware that there may be a charge for some non-standard services from third party carriers, such as pallet removal.   

In some instances, it may not be possible to deliver the goods ordered. In this case you will be contacted and your order will be immediately cancelled and refunded.