At Rattan and Teak we understand how important customer care is.

Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

Rattan and Teak Furniture voluntarily participates in a program for independent verification of customer reviews which is undertaken by a 3rd party organisation called Customer Reviews (CR).  CR is a service for businesses that offer a voluntary scheme for verification of reviews submitted by customers.

CR acts as an independent third-party that invites all verified buyers to review their experience with products and services provided by Rattan and Teak. Reviews are then made public. This program gives new customers peace of mind when they are shopping online.

Trust Badge

 

Click the star ratings above to see all product and service reviews in the 3rd party Customer Reviews web-site.  A small selection of customer reviews are shown below.

You can also read product reviews by opening the "Reviews" tab on the product pages.

Customer Testimonials

Very good service

Mojave-Metal-Gazebo-Silver-Grey-Aluminium-5.4x3.6-With-Jacuzzi_From-Right_Side

Excellent gazebo, excellent side curtains and a very good installation service!

Paul (STANFORD-LE-HOPE)
Wednesday, August 14, 2019

Pardlow engraved bench – great result!

Pardlo 150cm armless teak garden bench 2

Absolutely beautiful and solid and the engraving is realistic and clear.

Adam (Gloucestershire)
Monday, August 12, 2019

Beautiful

Beachcomber Wooden 5 Drawer Chest Rope Handles 965mm and Sonjas Pot

Perfect to show off one of the pots I have made.

Sonja (Southampton)
Sunday, August 4, 2019

Beautiful table, great quality

Lowry Reclaimed Teak 10 Seat Dining Set

Website ok but does not do product justice. Very good contact experience. Delivered and set up when we weren’t there. Great. Very pleased with the table.

James (Cotswolds)
Thursday, August 1, 2019

Customer service was excellent.

Katie;s Negara Teak Root Floor Lamp

The lamp is lovely looking and perfect for the spot in our sitting room. It does look smaller than in the website although the height is accurately described. There is also less teak root in ours and the roots are shorter than what is pictured on the website although this is good as it let’s more light out. I would recommend it to others.  Delivery took a couple of weeks but they were very efficient when they did deliver. 

Katie (Sussex)
Saturday, July 27, 2019

Couldn’t ask for a better service.

Bench Ground Fixing Anchor Kit for hard or soft surfaces

Very helpful, personal service. Thank you for dropping the order into me on your way home.  The bench ground anchor kit worked really well.

Graeme (Warwickshire)
Thursday, July 11, 2019

Amazing service – everyone was so helpful

Batu Round Teak Root Trunk Dining Table 150cm Glass Top in situ

Batu Teak Root Trunk Dining Table, Love love love it!  OMG unique and we get so many comments – delighted!

Voctoria P. (Berkshire)
Wednesday, July 10, 2019

Absolutely LOVE this table.

Lowry 10 Seater Reclaimed Teak Rectangular Garden Dining Set

The fact that the wood is reclaimed adds to the charm of the piece. Did wonder (once we had it devlivered) if 2.8m was too long, but in fact it is great to have plenty of space for guests. 

The order and delivery process went very smoothly. The only hiccup was that after the delivery men had left we noticed that the table was damaged. Absolutely no issue with having it replaced.

Gill A. (Buckinghamshire)
Wednesday, July 10, 2019

Jon, Helen, Mother and dog

Jon, Helen, Mother and dog came to my home on the delivery date. Such a lovely family, so honest and not at all pushy. We are thrilled with the result and would recommend their firm. Definitely give them a five star rating. Thanks again

Mrs Joy Roberts
Monday, July 8, 2019

Product seems good and just what we wanted

The Mojave Grey Aluminium Gazebo roof has proved waterproof and protected the furniture. But we are having to wait for sun to enjoy shading. Time will tell and hopefully we can add the fifth star.

Good website. Helen and Jon very helpful on the phone. The heavy rain never stopped. Jon & Son left after successfully completing the job, wet and cold. Nothing seemed too much trouble and Jon patiently answered all my questions. Many thanks.

Ken L. (Reading)
Thursday, June 20, 2019