At Rattan and Teak we understand how important customer care is.

Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

Rattan and Teak Furniture voluntarily participates in a program for independent verification of customer reviews which is undertaken by a 3rd party organisation called Customer Reviews (CR).  CR is a service for businesses that offer a voluntary scheme for verification of reviews submitted by customers.

CR acts as an independent third-party that invites all verified buyers to review their experience with products and services provided by Rattan and Teak. Reviews are then made public. This program gives new customers peace of mind when they are shopping online.

Trust Badge

 

Click the star ratings above to see all product and service reviews in the 3rd party Customer Reviews web-site.  A small selection of customer reviews are shown below.

You can also read product reviews by opening the "Reviews" tab on the product pages.

Customer Testimonials

Absolutely excellent company

Absolutely would recommend this company – service was replied to immediately & all questions answered. Order placed for Steel frames Gazebo – delivery was given & arrived on the correct date in excellent condition – cant wait to put this up.

Bridget Nurse
Thursday, July 16, 2020

First class and very professional

First class and very professional on all fronts. Our Mojave gazebo (3m x 3m) was delivered and installed yesterday by Jon and Ben. They took great care not to damage our slate tiles and everything went well. We are absolutely delighted with it. Yes, a trifle expensive but it’s very sturdy and well made. Exactly as described on the website. The whole experience of dealing with Helen and her team was pleasurable and hassle free. Never spent SO much money on an on-line purchase before, let alone on something we’d never seen. Both the company and the product are highly recommended.

Sue Jones
Thursday, July 16, 2020

A company that cares for what they do and how they treat their customers

Ordered a Mojave metal gazebo from Helen over the phone, came across as very professional and friendly, especially as I didn’t know how to pronounce the name! The gazebo is amazing, it was expensive but you certainly get what you pay for, hopefully last for years, no more pushing water off the canopy like our old one. We chose teak & Ratten by their reviews, how the websites set out and the uniqueness of their products. We verified a day with Helen and Jon & Ben arrived on time, social distancing was in place at all times. One snag, only 3 sides were sent but quickly rectified and were fitted a week later which was no problem for us, highly recommend them. At such a difficult time we’re in , there’s certainly nothing that could be improved on

Mr Alan & jo mills
Monday, June 8, 2020

Apple Day Bed Cover

Search everywhere for a cover for my apple day bed and could not find a good quality one at a decent price until I came across rattanandteak

Victoria Spring
Wednesday, May 13, 2020

Happy customer

Great product at a reasonable price

Jenna Dicken
Wednesday, May 13, 2020

Super teak root bench

I was given good guidance about the product, a teak root bench, by Helen and the delivery was fast and efficient by a friendly father and son team. It looks great in the garden and we’re very pleased with it – so we’re going to get the coffee table that goes with it.

Ian Stewart
Wednesday, May 13, 2020

A happy customer

Fantastic company to deal with great communication both by phone and email when purchasing the flip flop bottle wine bottle holder as a Christmas gift.
Arrived on next day delivery sevice and the item is so cool I am aiming to buy one for myself and I can see me returning to buy other items from the range of stock
Easy site to navigate with clear invoices and payment receipts sent out once the transaction was complete

Chris Webb
Friday, December 20, 2019

Very good product.

Square Polyconcrete Parasol Base 50kg

Stable for large garden umbrella and very easy to move around.  Great all round service. Great website, extremely helpful on the phone and superbly coordinated delivery

Peter K. (Benfleet)
Tuesday, September 10, 2019

Really well made

Beachcomber Recycled Boat Wood Coffee Table Storage Trunk - three quarter view lid open & showing colour variation

A good choice for our barn conversion. Lots of room inside for spare bedding which was what we were hoping for.

Pete (Derbyshire)
Tuesday, September 10, 2019

As a company you offer great quality and good value products

Karoo Small Square Screen House Gazebo. Karoo Medium Square Screen House Gazebo. Karoo Large Rectangular Screen House Gazebo 365cm x 430cm

I bought the karoo screen house which is fabulous outdoor space and great value for money. Your service and customer care are fantastic, i will certainly be recommending you, thank you. Rachelle

Rachelle (Somerset)
Wednesday, September 4, 2019