At Rattan and Teak we understand how important customer care is.
Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
Rattan and Teak Furniture voluntarily participates in a program for independent verification of customer reviews which is undertaken by a 3rd party organisation called Customer Reviews (CR). CR is a service for businesses that offer a voluntary scheme for verification of reviews submitted by customers.
CR acts as an independent third-party that invites all verified buyers to review their experience with products and services provided by Rattan and Teak. Reviews are then made public. This program gives new customers peace of mind when they are shopping online.
Click the star ratings above to see all product and service reviews in the 3rd party Customer Reviews web-site. A small selection of customer reviews are shown below.
You can also read product reviews by opening the "Reviews" tab on the product pages.
Customer Testimonials
A very professional company
Excellent service from the beginning. I was given a time and date for delivery which was adhered to and received the necessary confirmation and reminders about delivery. Assembly of the table was carried out quickly and efficiently by an employee (Jon) who was extremely friendly and helpful. In all, a very professional company to deal with. I am delighted with the product.
Colin Clifford. EldridgeThursday, October 1, 2020Absolutely excellent company
Absolutely would recommend this company – service was replied to immediately & all questions answered. Order placed for Steel frames Gazebo – delivery was given & arrived on the correct date in excellent condition – cant wait to put this up.
Bridget NurseThursday, July 16, 2020First class and very professional
First class and very professional on all fronts. Our Mojave gazebo (3m x 3m) was delivered and installed yesterday by Jon and Ben. They took great care not to damage our slate tiles and everything went well. We are absolutely delighted with it. Yes, a trifle expensive but it’s very sturdy and well made. Exactly as described on the website. The whole experience of dealing with Helen and her team was pleasurable and hassle free. Never spent SO much money on an on-line purchase before, let alone on something we’d never seen. Both the company and the product are highly recommended.
Sue JonesThursday, July 16, 2020A company that cares for what they do and how they treat their customers
Ordered a Mojave metal gazebo from Helen over the phone, came across as very professional and friendly, especially as I didn’t know how to pronounce the name! The gazebo is amazing, it was expensive but you certainly get what you pay for, hopefully last for years, no more pushing water off the canopy like our old one. We chose teak & Ratten by their reviews, how the websites set out and the uniqueness of their products. We verified a day with Helen and Jon & Ben arrived on time, social distancing was in place at all times. One snag, only 3 sides were sent but quickly rectified and were fitted a week later which was no problem for us, highly recommend them. At such a difficult time we’re in , there’s certainly nothing that could be improved on
Mr Alan & jo millsMonday, June 8, 2020Apple Day Bed Cover
Search everywhere for a cover for my apple day bed and could not find a good quality one at a decent price until I came across rattanandteak
Victoria SpringWednesday, May 13, 2020Happy customer
Great product at a reasonable price
Jenna DickenWednesday, May 13, 2020Super teak root bench
I was given good guidance about the product, a teak root bench, by Helen and the delivery was fast and efficient by a friendly father and son team. It looks great in the garden and we’re very pleased with it – so we’re going to get the coffee table that goes with it.
Ian StewartWednesday, May 13, 2020A happy customer
Fantastic company to deal with great communication both by phone and email when purchasing the flip flop bottle wine bottle holder as a Christmas gift.
Arrived on next day delivery sevice and the item is so cool I am aiming to buy one for myself and I can see me returning to buy other items from the range of stock
Easy site to navigate with clear invoices and payment receipts sent out once the transaction was complete
Chris WebbFriday, December 20, 2019Very good product.
Stable for large garden umbrella and very easy to move around. Great all round service. Great website, extremely helpful on the phone and superbly coordinated delivery
Peter K. (Benfleet)Tuesday, September 10, 2019Really well made
A good choice for our barn conversion. Lots of room inside for spare bedding which was what we were hoping for.
Pete (Derbyshire)Tuesday, September 10, 2019
A very professional company
Excellent service from the beginning. I was given a time and date for delivery which was adhered to and received the necessary confirmation and reminders about delivery. Assembly of the table was carried out quickly and efficiently by an employee (Jon) who was extremely friendly and helpful. In all, a very professional company to deal with. I am delighted with the product.
Absolutely excellent company
Absolutely would recommend this company – service was replied to immediately & all questions answered. Order placed for Steel frames Gazebo – delivery was given & arrived on the correct date in excellent condition – cant wait to put this up.
First class and very professional
First class and very professional on all fronts. Our Mojave gazebo (3m x 3m) was delivered and installed yesterday by Jon and Ben. They took great care not to damage our slate tiles and everything went well. We are absolutely delighted with it. Yes, a trifle expensive but it’s very sturdy and well made. Exactly as described on the website. The whole experience of dealing with Helen and her team was pleasurable and hassle free. Never spent SO much money on an on-line purchase before, let alone on something we’d never seen. Both the company and the product are highly recommended.
A company that cares for what they do and how they treat their customers
Ordered a Mojave metal gazebo from Helen over the phone, came across as very professional and friendly, especially as I didn’t know how to pronounce the name! The gazebo is amazing, it was expensive but you certainly get what you pay for, hopefully last for years, no more pushing water off the canopy like our old one. We chose teak & Ratten by their reviews, how the websites set out and the uniqueness of their products. We verified a day with Helen and Jon & Ben arrived on time, social distancing was in place at all times. One snag, only 3 sides were sent but quickly rectified and were fitted a week later which was no problem for us, highly recommend them. At such a difficult time we’re in , there’s certainly nothing that could be improved on
Apple Day Bed Cover
Search everywhere for a cover for my apple day bed and could not find a good quality one at a decent price until I came across rattanandteak
Happy customer
Great product at a reasonable price
Super teak root bench
I was given good guidance about the product, a teak root bench, by Helen and the delivery was fast and efficient by a friendly father and son team. It looks great in the garden and we’re very pleased with it – so we’re going to get the coffee table that goes with it.
A happy customer
Fantastic company to deal with great communication both by phone and email when purchasing the flip flop bottle wine bottle holder as a Christmas gift.
Arrived on next day delivery sevice and the item is so cool I am aiming to buy one for myself and I can see me returning to buy other items from the range of stock
Easy site to navigate with clear invoices and payment receipts sent out once the transaction was complete
Very good product.
Stable for large garden umbrella and very easy to move around. Great all round service. Great website, extremely helpful on the phone and superbly coordinated delivery
Really well made
A good choice for our barn conversion. Lots of room inside for spare bedding which was what we were hoping for.
